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We provide onsite IT support services across the convenience store, retail, EV, restaurant (including QSR & fast casual), OEM & Manufacturer Warranty, Self-Serve Kiosk, Hospitality, and entertainment industries.
We offer a full stack service model aimed to support customer facing industries. We support break/fix, routine maintenance, and connectivity issues in the field – all over the nation.
Level 1, 2, and 3 capabilities. We offer a remote support structure that not only supports our internal team, but your team and customers as well. We are up around the clock to ensure the phone is always answered.
Augment your IT team when standards change, upgrades are needed or even if you are looking to harmonize your technology across all your locations. We are here to provide a network of helpful hands making deadlines and large scale projects possible.
We can be your feet on the street, eyes in the field and your boots on the ground. Our network of technicians can document, record and report back on any of your brick and mortar locations to the specifications determined by you.
We know IT infrastructure is important, but can be time consuming. Let us be your network operations center (NOC), and your IT team can focus on the bigger picture.
With over 200+ forward stocking locations across the nation we have the ability to get parts in the hands of our technicians. Additionally, our centrally located main warehouse is able to overnight parts anywhere in the nation with a cutoff time of 11pm Eastern.
Create specialized teams to tackle highly technical projects. We can work with you to ensure all specific certifications, training or equipment is available to any specialized teams.
Set up a solutions lab around your specific technology stack at our corporate headquarters.
Our parts & hardware depot service allows the necessary components to get in the hands of our techs quickly and narrowing total ticket SLA.
Significant improvements stem from meticulous tracking and expert data visualization—key components of our service strategy. We will work with you on deliverables that meet your needs and work our own magic to exceed your expectations.
We have advanced capability with API, data visualization, imaging, and custom requests.
Most of all, we want you to get everything you request of us in the way in which you are expecting to receive it.
Fill out the form below, and let's start our partnership.
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Field Advantage and FACTOR Center are all trademarks of Field ADV.